Fewer decisions on your desk. Better ones everywhere else.
Most org charts are honest about reporting lines and silent about who may actually decide. We work on the second one — with the people holding those decisions, and the people waiting on them.
Book a callSounds familiar
Everything still lands on the same three desks, and two of them are on holiday.
We have roles written down that nobody would say out loud in a meeting.
The team escalated it, we decided it, and nobody's sure why it needed us.
What's actually going on
A decision sits where it sits because someone benefits from it sitting there. Rarely power-hunger. Mostly protection — of a standard, of a career, of a team that got burned once and never got over it.
So the work starts by making the gap discussable: where authority formally lives, and where it goes in practice. Who waits on whom is a different problem — that one's Boundaries & Collaboration.
What we do
Map decision rights against the actual escalation paths
Name what each person gives up, before anyone signs anything
Rewrite roles until they survive a live conflict
Encode the new rights in the tooling, not just the slides
Stay through the first two decisions that go badly
What this isn't
No Holacracy by the book. No framework rollout.
No new chart without new decision rights.
In your systems
Decision rights that aren't in your tooling aren't real. Approval flows, permissions, who can merge, who can spend, who gets the notification — we read how authority is already encoded in your systems, and change that too.
What you end up holding
Decisions made where the work happens
Governance that works without us in the room
Roles that hold under conflict
Related
Who you'd work on this with

Robert Vogt
Dismantles the structures nobody questions anymore, with the people who live inside them.
robert@unmade.ch
Jeremy Zahner
Looks for the tiebreaker a team can apply without escalating, then makes it official.
jeremy@unmade.ch