HumanRoles, decision rights, governance

Fewer decisions on your desk. Better ones everywhere else.

Most org charts are honest about reporting lines and silent about who may actually decide. We work on the second one — with the people holding those decisions, and the people waiting on them.

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Sounds familiar

Everything still lands on the same three desks, and two of them are on holiday.

We have roles written down that nobody would say out loud in a meeting.

The team escalated it, we decided it, and nobody's sure why it needed us.

What's actually going on

A decision sits where it sits because someone benefits from it sitting there. Rarely power-hunger. Mostly protection — of a standard, of a career, of a team that got burned once and never got over it.

So the work starts by making the gap discussable: where authority formally lives, and where it goes in practice. Who waits on whom is a different problem — that one's Boundaries & Collaboration.

What we do

01

Map decision rights against the actual escalation paths

02

Name what each person gives up, before anyone signs anything

03

Rewrite roles until they survive a live conflict

04

Encode the new rights in the tooling, not just the slides

05

Stay through the first two decisions that go badly

What this isn't

No Holacracy by the book. No framework rollout.

No new chart without new decision rights.

In your systems

Decision rights that aren't in your tooling aren't real. Approval flows, permissions, who can merge, who can spend, who gets the notification — we read how authority is already encoded in your systems, and change that too.

What you end up holding

01

Decisions made where the work happens

02

Governance that works without us in the room

03

Roles that hold under conflict

Related

Who you'd work on this with

Robert Vogt

Robert Vogt

Dismantles the structures nobody questions anymore, with the people who live inside them.

robert@unmade.ch
Jeremy Zahner

Jeremy Zahner

Looks for the tiebreaker a team can apply without escalating, then makes it official.

jeremy@unmade.ch

The rest is a conversation.

hello@unmade.ch